Salon Policies

at Beauty Haus Noho

Please review our booking, cancellation,
and salon guidelines before your appointment.

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  • Please book your appointment with all required services selected. Soak-offs, removals, nail art, and add-ons must be included at the time of booking.
  • Add-ons cannot be guaranteed if they are not booked in advance, as each appointment has a set time allotted.
  • If the correct services are not booked, we may be unable to complete your appointment as requested.
  • If you’re unsure which service to select, please call or text us before booking.
  • All sales are final. No refunds will be given after services are completed.
  • Once you leave the salon, the service is considered accepted and satisfactory.
  • If you are not happy with your nails, please let us know before payment.
  • We are happy to make reasonable adjustments depending on the day’s availability.
  • Otherwise we may have to schedule a fix appointment.
  • There is a 15-minute grace period for your appointment. If you are running late, please give us a call so we can let you know if we are still able to assist you that day.
  • Please note that you may be assigned another technician if you arrive late. One late client can throw off our entire schedule and cause delays for other appointments.
  • Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.
  • Appointments may be cancelled or rescheduled with at least 24 hours’ notice by calling or texting 626-406-9151.
  • Frequent rescheduling of the same appointment (more than three times), even with proper notice, may result in the appointment being cancelled and may require a non-refundable deposit or refusal of future services.
  • We understand emergencies happen; however, repeated cancellations or rescheduling without proper notice may result in a non-refundable deposit being required for future bookings or a ban from future services.
  • If you do not let us know in advance (during business hours) and don’t show up to your appointment (no-show), a deposit will be required to be booked again.
  • We offer a complimentary fix if you contact us within 3 days of your appointment for issues related to the application process, including chipping, smudging, or charms falling off.
  • This does not cover nails that rip, tear, or break due to natural causes or excessive force and wear (such as heavy handling, using nails as tools, or prolonged water exposure). Please remember, nails are jewels, not tools.
  • Fix requests made after 3 days will be charged the standard repair fee per nail or design. You may not be assigned the same technician for fix appointments, and any design changes are not complimentary.
  • Fixes apply only to gel services originally performed by us. We do not offer fixes on outside work or regular polish services.
  • To schedule a fix, please call or text us.

Questions about our policies? Feel free to contact us before booking.